Privacy Policy

Welcome to raden.unionjakarta.com. This Privacy Policy outlines how raden.unionjakarta.com (referred to as “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit and interact with our website, https://raden.unionjakarta.com/ (the “Website”). As a provider of home exterior services, we understand the importance of privacy and are committed to protecting the personal data of our users.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Website.

1. Introduction and Scope of This Policy

This Privacy Policy applies to all information we collect through our Website, including information collected when you request a quote, inquire about our services, subscribe to our newsletter, or simply browse our pages. Our Website specializes in home exterior services, meaning we often collect information related to your property and project requirements.

We are dedicated to safeguarding your personal data and ensuring transparency in our data practices. This policy details:

What information we collect about you.
How we collect that information.
Why we collect it and how we use it.
Who we share it with.
How we secure your information.
Your rights regarding your personal data.
Specific considerations for various international regions.

Please note that this Privacy Policy does not apply to any third-party websites, products, or services that may be linked to or integrated with our Website. We encourage you to review the privacy policies of those third parties before interacting with them.

2. Information We Collect

We collect various types of information from and about you depending on how you interact with our Website and services. This information can be broadly categorized into:

2.1. Personal Information You Directly Provide to Us

This category includes information that can directly identify you or be linked to you. You provide this information voluntarily when you interact with our Website, for example, when you:

Request a Quote or Service: Your full name, email address, phone number, physical address (for service location/site visit), and details about your home exterior project (e.g., type of service needed, project scope, desired materials, estimated budget, property photos, design preferences, ideal timeline).
Contact Us: Your name, email address, phone number, and the content of your message or inquiry when you reach out via our contact forms, email ([email protected]), or phone.
Subscribe to Our Newsletter or Marketing Communications: Your email address and, optionally, your name.
Create an Account (if applicable): Your username, password, and other information necessary to manage your account.
Participate in Surveys or Promotions: Any information you provide when responding to surveys, entering contests, or participating in special offers.
Provide Feedback: Any comments, reviews, or testimonials you submit regarding our services.

2.2. Information We Collect Automatically (Usage Data and Tracking Technologies)

When you visit our Website, we automatically collect certain information about your device and browsing activity. This data helps us understand how our Website is being used and improve your experience. This may include:

Log Data: Your IP address, browser type and version, operating system, referring/exit pages, access dates and times, pages viewed, and the time spent on those pages.
Device Information: Information about the device used to access our Website, such as device type, unique device identifiers, mobile network information, and screen resolution.
Location Information: General geographical location inferred from your IP address. With your consent, we may also collect more precise location data if you enable location services on your device.
Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior.
- Cookies: Small data files stored on your device that help us remember your preferences, understand how you interact with our Website, and deliver relevant content and advertising. We use different types of cookies:
  - Strictly Necessary Cookies: Essential for the operation of our Website, enabling core functionalities like navigation and access to secure areas. The Website cannot function properly without these cookies.
  - Performance/Analytics Cookies: Collect information about how visitors use our Website, such as which pages are visited most often, traffic sources, and if they encounter error messages. This helps us improve the Website’s performance and user experience (e.g., Google Analytics).
  - Functionality Cookies: Allow our Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
  - Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These are usually placed by advertising networks with our permission.
- Web Beacons/Pixels: Small graphic images embedded in web pages or emails that help us track user activity, such as whether an email was opened or a page was viewed.
- Local Storage: Data stored locally on your device by your web browser, such as browser web storage (HTML5) and application data caches.

2.3. Information from Third Parties

We may receive information about you from third-party sources, such as:

Marketing Partners: If you have interacted with our marketing partners (e.g., lead generation platforms) and consented to information sharing, they may provide us with your contact details and interests.
Social Media Platforms: If you interact with our social media pages or use social media login features (if available), we may receive information permitted by your settings on those platforms.
Publicly Available Sources: Information available in public records or from other publicly accessible databases related to property or businesses, which may be used to verify information you provide.

3. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our home exterior services and to communicate with you effectively. Our uses include:

To Provide and Manage Our Services: To process your service requests, provide quotes, schedule consultations/site visits, perform home exterior work, manage your projects, and fulfill our contractual obligations to you. This includes scheduling, logistics, and material procurement relevant to your specific project needs.
To Communicate with You: To respond to your inquiries, send you project updates, service notifications, appointment reminders, administrative messages, and information directly related to your requests or services.
For Marketing and Promotional Purposes: To send you newsletters, promotional offers, information about new home exterior services, design trends, special discounts, and other marketing communications that we believe may be of interest to you. You can opt-out of these communications at any time.
To Personalize Your Experience: To tailor the content and services we offer on our Website based on your preferences, past interactions, and project interests, making your browsing and service experience more relevant. For instance, suggesting certain material types or design styles based on your inquiry.
To Improve Our Website and Services: To analyze usage trends, track user interactions, gather demographic information, and generate statistical data to understand how our Website is used, identify areas for improvement, and enhance the functionality and user experience.
For Analytics and Research: To conduct research and analysis to better understand our customer base, market trends, and the effectiveness of our marketing campaigns.
For Security and Fraud Prevention: To protect the security and integrity of our Website, systems, and data, detect and prevent fraud, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including responding to lawful requests from public authorities.
For Business Operations: For internal record-keeping, billing, auditing, and other legitimate business operations.
To Enforce Our Terms: To enforce our terms of service and other agreements with you.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in limited circumstances with certain trusted entities for the purposes outlined below:

Service Providers: We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as web hosting, payment processing (if applicable), marketing and analytics, project management software, customer support, and IT services. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Subcontractors and Installers: For the provision of home exterior services, we may share relevant project details, your address, and contact information with trusted subcontractors, installers, or material suppliers necessary to complete your project.
Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our Website or email of any such change in ownership or control of your personal information.
Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law, in response to a subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
With Your Consent: We may share your information with any other third party with your explicit consent or at your direction.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for various purposes, including marketing, analytics, and research.

5. Lawful Basis for Processing Your Information (GDPR and UK GDPR)

If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following lawful bases:

Necessity for the Performance of a Contract: When the processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract (e.g., to provide you with a quote, schedule a service, or complete a home exterior project).
Legitimate Interests: When the processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests. This includes interests in:
- Operating and improving our Website and services.
- Communicating with you regarding our services.
- Marketing our services to you, where permissible and not overridden by your data protection interests.
- Detecting and preventing fraud and enhancing security.
- Conducting analytics and research to improve our business.
Consent: Where you have given us explicit consent to process your personal data for one or more specific purposes (e.g., for sending you direct marketing communications, or for the use of certain non-essential cookies). You have the right to withdraw your consent at any time.
Legal Obligation: When the processing is necessary to comply with a legal or regulatory obligation to which we are subject (e.g., tax laws, accounting requirements).
Vital Interests: In rare circumstances, where processing is necessary to protect your vital interests or those of another natural person.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

The duration of your relationship with us: As long as you have an ongoing account or service request with us.
The nature and sensitivity of the personal data.
The potential risk of harm from unauthorized use or disclosure of your personal data.
The purposes for which we process your personal data and whether we can achieve those purposes through other means.
Applicable legal, regulatory, tax, accounting, or other requirements. For example, we may retain transaction data for several years to comply with financial reporting and tax regulations.
The need to establish, exercise, or defend legal claims.

Once your personal information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We are committed to protecting the security of your personal information. We implement a variety of technical and organizational security measures designed to safeguard your data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

Encryption: Using Secure Socket Layer (SSL) technology for data in transit to encrypt communications between your browser and our Website.
Access Controls: Restricting access to personal data to authorized employees, contractors, and agents who have a “need-to-know” the information to process it for us, and who are subject to strict contractual confidentiality obligations.
Regular Audits and Monitoring: Regularly reviewing our systems for potential vulnerabilities and attacks, and implementing proactive security measures.
Data Minimization: Collecting only the personal data that is necessary for the stated purposes.
Physical Security: Protecting the physical security of our servers and data centers.
Employee Training: Providing regular data privacy and security awareness training to our employees.
Backup and Recovery: Implementing robust backup and disaster recovery plans to minimize data loss in the event of an unforeseen incident.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (“Right to Be Forgotten”): You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, for example, if you contest the accuracy of the data.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly where processing is based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside of Indonesia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Indonesia and process it there. By submitting your personal information, you consent to this transfer, storage, and processing.

When we transfer personal data internationally, we implement safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

Transferring data to countries deemed by the European Commission or other relevant authorities to provide an adequate level of data protection.
Using standard contractual clauses (SCCs) approved by the European Commission or other relevant authorities.
Implementing other appropriate technical and organizational measures to ensure data security during transfer.

10. Children’s Privacy

Our Website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Third-Party Links and Websites

Our Website may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our Website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

12. Specific Jurisdictional Disclosures

12.1. For Users in California (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we have disclosed about you for a business purpose.
Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Share: We do not “sell” or “share” your personal information in the traditional sense, or as defined by the CCPA/CPRA, which includes sharing for cross-context behavioral advertising. We do not sell personal information of minors under 16 years of age.
Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect “sensitive personal information” as defined by the CCPA/CPRA that would require a right to limit its use and disclosure.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Authorized Agent: You may designate an authorized agent to make requests on your behalf. We may require the agent to provide proof of their authorization and may require you to verify your identity directly with us.

To exercise these rights, please contact us at [email protected].

12.2. For Users in Australia (Australian Privacy Principles – APPs)

We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Open and Transparent Management of Personal Information: We manage personal information in an open and transparent way. This Privacy Policy clearly outlines our practices.
Anonymity and Pseudonymity: Where lawful and practicable, individuals have the option of dealing with us anonymously or by using a pseudonym. However, given the nature of home exterior services, this may not always be feasible for service provision.
Collection of Solicited Personal Information: We only collect personal information that is reasonably necessary for us to provide our services and operate our business. When we collect personal information, we take reasonable steps to notify you about the collection, or to ensure you are aware of matters regarding the collection.
Use and Disclosure of Personal Information: We use and disclose personal information for the primary purpose for which it was collected, or for a secondary purpose that is related (or directly related in the case of sensitive information) to the primary purpose and for which you would reasonably expect us to use or disclose the information, or with your consent.
Direct Marketing: We will not use or disclose your personal information for the purpose of direct marketing unless an exception applies under the APPs, such as if you have consented or we have a reasonable expectation that you would receive such communications and we provide an opt-out.
Cross-border Disclosure of Personal Information: We take reasonable steps to ensure that the overseas recipient of personal information does not breach the APPs in relation to the information, or we will only disclose to a recipient in a country with substantially similar privacy laws to Australia.
Security of Personal Information: We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorized access, modification, or disclosure.
Access to and Correction of Personal Information: You have the right to access and correct the personal information we hold about you.

For any queries regarding your privacy rights as an Australian resident, please contact us at [email protected].

12.3. For Users in Japan (Act on the Protection of Personal Information – APPI)

We adhere to the regulations of the Act on the Protection of Personal Information (APPI) in Japan.

Specification of Purpose of Use: We specify the purpose of use of personal information as concretely as possible. We do not use personal information beyond the extent necessary for achieving the purpose of use without obtaining your prior consent.
Proper Acquisition: We acquire personal information properly and do not acquire it by deception or other wrongful means.
Safety Management Measures: We take necessary and appropriate measures for the security control of personal information to prevent leakage, loss, or damage of the handled personal information.
Provision to Third Parties: We do not provide personal information to third parties without your prior consent, except in cases permitted by APPI (e.g., based on laws, outsourcing, business succession).
Disclosure, Correction, Suspension of Use: You have the right to request disclosure, correction, or suspension of use of your personal information held by us.

To exercise these rights, please contact us at [email protected].

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications implies your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Website: https://raden.unionjakarta.com/
Company Name: raden.unionjakarta.com

We will respond to your inquiry as soon as reasonably possible.